Refund policy

Due to the nature of our products, all Lyo Bite freeze-dried snacks are non-returnable. As a food item, we are unable to accept returns once an order has been received.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving it at lyobiteuk@gmail.com with a photo of the item and your order number. We'll make it right with a replacement or full refund.

Refunds

If a refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank to post the transaction. If more than 15 business days have passed since approval, contact us at lyobiteuk@gmail.com.

European Union — 14-Day Cooling Off Period

If your order is shipped into the EU, you have the right to cancel within 14 days of receiving it. Please note that food items that have been opened cannot be returned for hygiene reasons. Unopened, sealed items may be eligible — contact us to discuss.

Contact

For any questions, reach us at lyobiteuk@gmail.com